مهارات البيعلغة البرنامج العربية, الانجليزية
طريقة تنفيذ الدورة عامة, مخصصة
–Why should customers buy from YOU and not the other competitors?
–How can you modify your behavior to help the customer buy from you?
–How to build rapport and trust with different types of customers including: dealing with the technically savvy customers, those that know little about your industry and those that know nothing
–Smart Questions – really switching on to the customer’s needs and special concerns
–The Power of Reflection to engage and show deep interest in your customer’s needs
–Matching the plan, product and/or service to the customer
–Presenting the product/service or solution
–Understanding and using different closes depending on the situation surrounding the transaction
–Dealing with different types of obstacle or objection to buying
–Cross selling and up-selling to satisfy the customer needs
–Skills to retain a customers seeking to disconnect
–How to remain sharp, motivated, and ahead of the game