Customer Relationship Management

Course Language Arabic, English
Accreditarion/Qualifying TVTC
Delivery Method Public, Private
Code: MSCRMz Category:

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Course Objectives
–At the end of this workshop, you will be able to:
—Demonstrate an understanding of the terms and benefits of CRM on a company’s bottom line
—Analyze the different components of a CRM plan
—Develop a checklist for readiness and success in CRM
—Describe how CRM creates value for organizations and customers
—Consider developmental roles that have the greatest impact on CRM

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