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Handling Customer Complaints

Course Language Arabic, English
Accreditarion/Qualifying TVTC
Delivery Method Public, Private
Code: MSHCCz Category:

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Course Objectives
–On completion of this training package you will be able to:
—Understand the Model Complaints Procedure, roles and responsibilities when handling complaints
—Recognise the skills & behaviours required when handling customer complaints
—Use a flexible, customer focussed approach when handling complaints

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